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FAQ

How and when should I make my AVA appointments

Reservations may be made by calling Ava directly at (408)-997-1803. We encourage you to schedule your service(s) well in advance of your visit to ensure the widest selection of treatments and appointment times.

What is AVA's cancellation policy?

We respectfully ask that you give us at least 24 hour notice, if you must cancel or change an appointment.

Do you sell gift certificates?

Yes, We do! You can purchase a gift certificate in any amount. We will also gift wrap the gift certificate for you.

What time should I arrive for my service(s)?

We ask that you arrive at least 10 minutes prior to the start time of your first scheduled service. This allows you time to check-in, and complete a Health History Questionnaire.

What if I'm late?

Arriving late will limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not inconvenienced, and the full treatment price will apply.

What should I bring to AVA?

Because we cannot be responsible for lost or damaged items, we request that you do not bring any valuables. For your convenience, a small vessel for you to place jewelry in can be found in every treatment room.

What are AVA's hours?

Monday – Friday, 9:00am – 6:00pm and Saturday, 9:00am – 4:00pm

However, for your convenience, off-hour appointments are available.

Can I bring my children to AVA?

Ava is an adult rejuvenation clinic and we respectfully request that guests do not bring their children to services with them.

Can I use my cell phone at AVA?

In order to preserve a relaxing environment, we do ask that you turn off your cell phone, while visiting Ava. If you need to make or receive an important phone call, please step outside.

Should I shave before my services?

With an exception to Laser Hair Removal, shaving is considered a personal decision. We recommend allowing several hours between shaving and receiving any service that involves an exfoliation to decrease the risk of skin irritation or discomfort.

What are my responsibilities as a guest?

Please advise our staff of any special requests, sensitivities or allergies – if you are nursing, breast-feeding, or taking any medications. This information will be requested of you in the Health History Form you will fill out before your service. We also appreciate you sharing any pertinent information when you call to make your appointments. We will use this information to keep you comfortable and safe throughout your Ava experience. Please notify us of any discomfort or preferences regarding room temperature, music volume, or of any other desired adjustments during your experience.

Can I take my Ava experience home with me?

Absolutely. Many of the products used during your treatment are sold at Ava.

Is there someone to help me decide which treatments are best for me?

Yes. We can help you plan a program to suit your needs and interests. We also encourage you to schedule an appointment for a complimentary consultation with one of our nurses. Please make appointments well in advance of your visit to ensure availability.

Can Ava accommodate group bookings?

Definitely! We do offer bookings for Botox Parties. With ten or more people, you will receive reduced pricing. Please call for more information and to reserve your time.

What if I have allergies or other health concerns?

Any information provided to our staff is held in the strictest of confidence. In order for your Ava experience to be most pleasurable, we encourage you to inform us of any pertinent information regarding your health.

Refund / Return Policy

Sorry, there are no refunds on products or services.

What if I have special medical conditions?

We recommend that you check with your physician before visiting Ava. Please notify Ava of any special needs or concerns when you book your services. Your Treatment Specialist will also briefly review your health history with you before beginning your service. If she or he believes that the service you are scheduled for is unsafe for you based on any information given, she or he may recommend canceling the service, booking another service instead, or modifying the service to make it safe for you. As we are most interested in your safety and comfort, Ava reserves the right to refuse service to any guest at any time.

Where is AVA and where should I park?

Ava Rejuvenation Clinic is located at 5965 Almaden Expressway, Suite#140. We are on the corner of Almaden Expressway and McAbee and in the same plaza as Mo’s and Legend’s Pizza. There is plenty of parking available.